{"id":7675,"date":"2021-04-13T16:27:43","date_gmt":"2021-04-13T16:27:43","guid":{"rendered":"http:\/\/internoitaliano.com\/termini-e-condizioni\/"},"modified":"2021-04-28T08:44:53","modified_gmt":"2021-04-28T08:44:53","slug":"termini-e-condizioni","status":"publish","type":"page","link":"https:\/\/internoitaliano.com\/en\/termini-e-condizioni\/","title":{"rendered":"Termini e condizioni"},"content":{"rendered":"\t\t
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FAQ<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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1. Account, Newsletter <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1.11 <\/span>Is the subscription to the newsletter free?<\/b><\/h5>

Yes, subscription\u00a0 to our newsletter is absolutely free and does not imply any obligation to purchase. It gives you the opportunity to be informed about promotions and special limited edition.<\/span><\/p>

1.12 <\/span>How can I change my newsletter settings or unsubscribe?<\/b><\/p>

You can make changes by clicking on the “Unsubscribe” button at the bottom of each newsletter. After unsubscribing, you will not receive any further updates on our exclusive promotions. Please note that if you choose to disable the newsletter, you will not be able to use the same email to subscribe to our newsletter service in the future. For any questions and assistance, email us at privacy@internoitaliano.com.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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1.21 <\/span>What if I forget my password?<\/b><\/p>

No problem: choose\u00a0 “Forgot your password?” option from the Sign In window. You will receive an email link to safely set up your new account password (if you do not receive our email immediately, check the Promotions tab of your inbox). For any questions or assistance, email us at customercare@internoitaliano.com.<\/span><\/p>

1.22 <\/span>How can I change my email address?<\/b><\/p>

To change the email address associated with your profile on <\/span>InternoItaliano<\/b>, enter your Account page through the icon at the top right of the homepage and click on “My info”. After entering the new email address, confirm your choice by clicking on the “Save” button.<\/span><\/p>

1.23 <\/span>How are my data processed?<\/b><\/p>

InternoItaliano<\/b> attaches great importance to the security of your personal data and the need to process it according to the most stringent Italian legislative requirements (Legislative Decree 196\/03).<\/span><\/p>

You can find more detailed information about this in the Privacy and Cookies area. The Privacy matters address (Article 7 of the Privacy Code) is <\/span>InternoItaliano<\/b> viale Milton 53, 50129 Firenze.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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1.31 <\/span>What is the Family & Friends and how does it work?<\/b><\/p>

By registering on our Family & Friends mailing list you can stay up to date on the latest news, plus you will be the first to receive information on promotions and limited edition items.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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2. Orders, Coupons and Shipping<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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2.11 <\/b>How can I place an order on InternoItaliano?<\/b><\/p>

Ordering on <\/span>InternoItaliano<\/b> is a matter of just\u00a0 few clicks. After selecting all the products you want, go to the Shopping Cart by clicking on the top right icon, review the items you’ve added and click on the “Proceed to Checkout” button. Do not worry: you will still be able to modify the selected products or change your mind before the end of the purchase process.<\/span><\/p>

Some details are required to continue with the order, including the shipping address. At this stage, choose whether to save your data for future purchases or proceed without registering. In this second case, please note that you will not be able to redeem any discount coupons in your possession.<\/span><\/p>

Once you have entered your information and the coupon, select the payment method you prefer: make sure you have your credit card details and SecureCode code provided by your bank handy. By clicking on the “Buy Now” button, your order will be completed and we will send you a confirmation email (if you do not receive our email immediately, check also the Promotions tab of your inbox).<\/span><\/p>

2.12 <\/b>How can I modify or delete my order?<\/b><\/p>

Once you’ve completed your order, you will not be able to change it. That is why we recommend that you review the items you are purchasing before proceeding with the payment.<\/span><\/p>

If you wish to cancel your order or part of it, email us at customercare@internoitaliano.com.<\/span><\/p>

Please note that orders can not be cancelled if they have already been shipped: in this case, you must follow the return procedure.<\/span><\/p>

2.13 <\/b>What are the payment methods available?<\/b><\/p>

You can pay for your order with<\/span><\/p>

– credit card (Visa, Mastercard, American Express)<\/span><\/p>

– prepaid card<\/span><\/p>

– PayPal<\/span><\/p>

In the case of credit card payments, we suggest\u00a0 you to use\u00a0 the SecureCode code provided by your bank handy to speed up your purchase.<\/span><\/p>

Security is always a priority for <\/span>InternoItaliano<\/b>, so your data will always be protected by the latest and up-to-date technologies.<\/span><\/p>

2.14 <\/span>How can I request the invoice?<\/b><\/p>

To request the invoice of your order, send an email with all your data, including your tax code, EORI number\u00a0 or VAT number, and the reference order number at customercare@internoitaliano.com. Remember that the invoice must be requested at the moment of your purchase.\u00a0<\/span><\/p>

2.15 <\/span>Where can I check the status of my order?<\/b><\/p>

To check the status of your order, sign in to your Account page at the top right of the homepage and select “My Orders”. Here you can see a list of all your orders and monitor the processing phase for the orders in progress.<\/span><\/p>

We will notify you 24\/48h before your order is shipped, with a notification to the email address indicated at the time of purchase.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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2.21 <\/span>How can I use a discount coupon?<\/b><\/p>

The discount coupon is a unique code that can only be used once, on a single order. To enter the code and get the correspondent\u00a0 discount, you must already be registered on our site or purchase it as “New Customer”. If you proceed to checkout without signing up you will not be able to use your coupon. Also remember that coupons cannot be combined.<\/span><\/p>

2.22 <\/span>What is the validity of a coupon?<\/b><\/p>

Coupons may be subject to date and\/or merchandise category restrictions and\/or minimum order according to the promotion for which they are activated. However, these conditions are always to be considered according to the specific promotion.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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2.31 <\/span>How long will it take to process my order?<\/b><\/p>

The delivery time of an order depends on the type and availability of the items you have purchased. On the tab of each product, as well as on the order checkout page, you can find an estimated delivery time.<\/span><\/p>

Some products can be put into production specifically for your order, so the delivery time will be determined by the manufacturer.<\/span><\/p>

Products marked with “Quick Delivery” are available in stock.\u00a0 In this case, the order will normally be processed within the following 72h\u00a0 with the exception of special circumstances<\/span><\/p>

If your order includes items with different delivery times, a single shipment can be made, and the \u00a0 lead time will be indicated on the checkout page before payment is made. In order to shorten waiting times, we recommend, where possible, to make separate orders by grouping products with similar delivery times.<\/span><\/p>

InternoItaliano<\/b> is committed to comply\u00a0 the estimated delivery times indicated on the website. However, in case of any unforeseen events during production or processing of the order, you will always be notified promptly by the <\/span>InternoItaliano<\/b> team. For any questions or assistance, email us at customercare@internoitaliano.com.<\/span><\/p>

2.32 <\/span>Who deals with the shipping?<\/b><\/p>

Your order will be processed by our logistics service and delivered with the best couriers available on the market, an email containing the shipment\u00a0 tracking number will be sent as soon as your order is assigned to the courier.<\/span><\/p>

In\u00a0 case of shipments requiring special care during transportation, specialized couriers will be used, and an appointment will be arranged\u00a0 fixing the\u00a0 delivery date.<\/span><\/p>

2.33 <\/span>What should I do upon delivery of my order?<\/b><\/p>

We recommend that you always check your order upon delivery. Verify that the number of packages delivered corresponds to what is indicated in the delivery note. Check that\u00a0 packaging is intact and that\u00a0 content is not altered or damaged in any way. In\u00a0 case of anomalies, write “Accepted subject to checking” on the carrier’s delivery note before signing and send an email\u00a0 to :\u00a0 customercare@internoitaliano.com advising the anomalies.<\/span><\/p>

Any occurred damage during transit\u00a0 must be notified to InternoItaliano within the term of 7 days from receipt of the goods , after this deadline we will no longer be able to accept neither complaints nor reports of irregularities .<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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3. Returns and Claims<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If you have any doubts or need assistance with the products purchased, please contact our customer service at customercare@internoitaliano.com.<\/span><\/p>

You can change your mind within 14 days form receiving your order and safely return the product back to InternoItaliano. see more<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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If you are not satisfied with your order and you may want to return one or more items.<\/span><\/p>

If you have changed your mind on an item or intend to replace it with a different one (if available in stock), the return will be at your expense and you will have to proceed with a new order.<\/span><\/p>

Due to art.59 of Legislative Decree nr. 206 of 06\/09\/2005 (Consumer Code), the right of withdrawal does not apply to goods made to measure, customised or which, due to their structure, cannot be returned, are liable to deteriorate rapidly or may be damaged.<\/span><\/p>

The items you wish to return must be in the original package, not used, For the shipment, use the same box in which you received your order. If this is not possible, use an equivalent box.<\/span><\/p>

In\u00a0 case of a defective product, the replacement can be done with an equivalent\u00a0 item, if available in stock, or ask for a refund.\u00a0 In this case take contact our customer service at customercare@internoitaliano.com within 14\u00a0 days from the date of delivery of the order.\u00a0 We will arrange to\u00a0 pick-up by courier and provide you with all the necessary information.\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Returning one or more products will lead to the\u00a0 refund of the item(s) cost, excluding shipping charges to our warehouse. Only in case of a defective product, <\/span>InternoItaliano<\/b> will be responsible for all shipping charges.<\/span><\/p>

Reimbursements will be made through a refund based on the payment method you used for the purchase. We will refund you upon the arrival of the parcel at our warehouse and once checked the integrity of the item (s).<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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4. InternoItaliano's trustworthiness<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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InternoItaliano<\/b>, in relation to the products you have purchased\u00a0 provide the legal warranty of 24 months , for the online selling,\u00a0 in compliance with the terms and conditions set forth in art. 128 referring to\u00a0 the Italian Consumption Code. The rights arising from such warranty may be exercised, provided that the products have been used properly, with due diligence and respect for the intended use and the provisions of the provided instructions, and in possessio\u00a0 of the delivery receipt\u00a0 indicating the order number.\u00a0 Costs related to the return of product (s)\u00a0 due to the effect of the warranty will be handled\u00a0 by <\/span>InternoItaliano<\/b>.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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InternoItaliano<\/b> devotes great attention to your needs and guarantees\u00a0 the utmost trustworthiness and reliability, both in purchasing support and in handling orders and returns.<\/span><\/p>

It also commits itself to comply \u00a0 estimated delivery times indicated on the website. In case of unforeseen events that are the direct responsibility of <\/span>InternoItaliano<\/b>, you will always be promptly notified by our Customer Support team.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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5. Terms & Conditions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tValidity of the T&C<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

\u00a0<\/p>

These T&C are intended to be applied to any user (or client)\u00a0<\/span><\/p>

The agreement includes the following documents:<\/span><\/p>